Compliance · A2P 10DLC

SMS Opt-In Policy & Consent

Optional

Last updated: July 17, 2026

What to expect from ayudaconnect text messages

Text messages from ayudaconnect are completely optional. If you want them, check the SMS-consent box on our support or booking form. You can submit your request or book your call even if you leave the box unchecked.

•Message frequency: Usually 1–4 messages per request or booking. It varies based on the conversation.
•Standard rates: Msg & data rates may apply, depending on your carrier plan.
•Need help? Reply HELP to any message.
•Want to stop? Reply STOP to any message and we’ll unsubscribe you right away.

You can also email us at david@ayudaconnect.com to update your preferences.

A2P 10DLC / Toll-Free compliance summary

Optional and separate: SMS consent is completely optional. Users can submit the support form and book a call without checking the SMS box.
Express written consent: Users who want SMS must check an unchecked, clearly labeled SMS-consent checkbox before receiving messages.
Not pre-checked: The checkbox starts empty and is never pre-checked. It requires an explicit, affirmative user action.
Separate from Terms/Privacy: SMS consent is collected in its own checkbox, distinct from general site terms or acceptance of the core service.
Clear message purpose: Each consent string states whether the user will receive customer-care or appointment SMS messages.
STOP / HELP + rates disclosure: Every consent checkbox includes “Reply STOP to unsubscribe,” “Reply HELP for help,” and “Msg & data rates may apply.”
Public opt-in proof page: This page shows the exact consent wording, live screenshots, frequency, STOP/HELP instructions, and links to Privacy Policy and Terms.
Server-side consent logging: Every granted consent is recorded with timestamp, source form, hashed phone number, hashed IP, user agent, and the exact consent text shown.
Working opt-out handling: Inbound SMS webhooks process STOP, START, and HELP keywords and update the consent log automatically.

Overview

ayudaconnect sends SMS messages only to individuals who choose to opt in through one of the optional opt-in flows documented below. SMS consent is not required to use our support or booking services. We do not purchase phone lists, share consent across brands, or send marketing messages without an explicit, separate opt-in.

Brand & program

Brand: ayudaconnect
Website: https://www.ayudaconnect.com
Message program types: Customer Care, Appointment Reminders
Expected frequency: Varies by conversation; typically 1–4 messages per request or booking.
Carriers: Message and data rates may apply. Carriers are not liable for delayed or undelivered messages.

Opt-in flow #1 — Support request form

Visitors open the “Get help” modal from any page on ayudaconnect.com. When a mobile phone number is entered, an unchecked consent checkbox appears immediately above the submit button. The checkbox is clearly labeled as optional — the support request can be submitted with or without it. SMS consent is collected separately from acceptance of our Privacy Policy and Terms.

Exact consent wording shown to the user:

By checking this box, you agree to receive customer-care SMS messages from ayudaconnect related to your support request (confirmations, follow-ups, status updates). Message frequency varies. Msg & data rates may apply. Reply STOP to unsubscribe. Reply HELP for help. See our Privacy Policy (/privacy) and Terms (/terms).

Opt-in flow #2 — Booking / appointment form

Visitors who click “Book a call” see an optional SMS consent checkbox before the appointment calendar loads. Users can check the box to opt in to SMS reminders, or they can click “Continue without texts” to book the call without receiving SMS. The calendar is available either way — SMS consent is not a gate to using the booking service.

Exact consent wording shown to the user:

By checking this box, you agree to receive appointment SMS messages from ayudaconnect (booking confirmations, reminders, and follow-ups) at the mobile number you provide. Message frequency varies. Msg & data rates may apply. Reply STOP to unsubscribe. Reply HELP for help. See our Privacy Policy (/privacy) and Terms (/terms).

Consent record-keeping

Every consent submission is logged server-side with: a SHA-256 hash of the phone number plus the last 4 digits, a SHA-256 hash of the originating IP (daily rotating salt), the verbatim consent text shown, the source form, and a UTC timestamp. Records are available on request for carrier or TCR audits.

Sample messages

Customer care: “ayudaconnect: Hi {name}, this is a follow-up on your support request. Reply STOP to opt out. Msg & data rates may apply.”
Appointment reminder: “ayudaconnect: Reminder — your call is scheduled for {time}. Reply STOP to opt out, HELP for help. Msg & data rates may apply.”

STOP / HELP / opt-out

Reply STOP to any message to immediately unsubscribe. You will receive one confirmation message and no further SMS.
Reply HELP to any message to receive support contact information.
You may also email david@ayudaconnect.com to be removed from all SMS messaging.

Privacy & no-sharing clause

ayudaconnect does not share, sell, or rent mobile opt-in data or consent records to third parties or affiliates for marketing purposes. Phone numbers collected for SMS are used solely to deliver the messages described above.

Full details: Privacy Policy · Terms of Service

Contact

Questions about this policy? Email david@ayudaconnect.com.